Shipping policy

At ANELI Jewelry, we aim to process and deliver your orders as quickly and safely as possible. Please read the following Shipping Policy before placing your order.

1. Shipping Availability

We currently offer shipping within India.

Shipping availability may vary depending on the delivery address and courier service coverage.

At this time, international shipping is not available.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–3 business days after successful payment.

Processing may take slightly longer during:

  • Sales and promotional periods
  • Festivals and holidays
  • High-order-volume periods
  • Unforeseen operational circumstances

Orders are not normally processed or dispatched on Sundays and public holidays.

3. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 4–7 business days, depending on your location and courier service.

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Incorrect or incomplete address information
  • Remote delivery locations
  • High shipment volumes
  • Events beyond our reasonable control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, shipping service, or other applicable factors.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is not available.

All orders must be paid for online at the time of purchase using the payment methods available at checkout.

ANELI Jewelry will begin processing the order after successful payment confirmation.

6. Order Tracking

Once your order has been dispatched, we will provide tracking information through the contact details provided during checkout, where tracking is available.

You can use the tracking information to monitor the progress of your shipment.

Please allow some time for tracking information to become active after dispatch.

7. Order Status Updates

You may receive notifications regarding important stages of your order, including:

  • Order confirmation
  • Order processing
  • Order dispatch
  • Shipment tracking
  • Delivery status

Please make sure that the email address and phone number provided during checkout are accurate.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name
  • House/Flat number
  • Building/Society name
  • Street/Area
  • City
  • State
  • PIN code
  • Contact phone number

ANELI Jewelry is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will try to assist, but changes may not be possible once an order has been processed or shipped.

9. Delayed or Lost Shipments

While we work with shipping partners to ensure timely delivery, ANELI Jewelry does not guarantee specific delivery dates.

Once an order has been handed over to the courier, delays caused by the courier or circumstances outside our reasonable control may occur.

If your shipment appears significantly delayed, please contact us with your order number so that we can assist with checking the shipment status.

10. Delivery Attempt

Please ensure that someone is available to receive the package at the provided delivery address.

If the courier makes an unsuccessful delivery attempt due to the recipient being unavailable or the address being inaccessible, the courier may make additional attempts or return the shipment according to its procedures.

Any additional shipping arrangements arising from incorrect customer information or repeated failed delivery attempts may be the customer's responsibility.

11. Damaged Package at Delivery

If your package appears damaged, opened, tampered with, or otherwise compromised when delivered, please record a complete unboxing video before opening the package.

For damaged, defective, missing, or incorrect-product claims, ANELI Jewelry requires the complete unboxing video as proof in accordance with our Refund & Return Policy.

12. Contact Us

If you have questions about shipping or your order, please contact us:

ANELI Jewelry
Business Name: Soni Nileshkumar
Email: heyanelijewelry@gmail.com
Phone / WhatsApp: +91 70691 34991
Address: A43, Milipalace Apartment, Hariom Nagar Society, Katargam, Surat, Gujarat – 395004, India