Refund policy

At ANELI Jewelry, we carefully inspect and pack every order before dispatch. Due to the nature of our products, we generally do not accept returns or exchanges after an order has been delivered.

Please read the following policy carefully before placing your order.

1. Returns

No Returns

We do not accept returns for products once they have been purchased and delivered.

Returns will not be accepted for:

  • Change of mind
  • Personal preference
  • Incorrect product selection
  • Different color or design preference
  • Products that are no longer wanted
  • Minor variations in color, finish, or appearance that may occur due to photography, lighting, or screen settings

Please review your product details carefully before placing your order.

2. Refunds

Refund Eligibility

We do not offer refunds for change-of-mind purchases or successfully delivered orders.

A refund may only be considered if:

  • The product received is damaged or defective, or
  • We have sent an incorrect product due to an error on our part.

All such claims are subject to verification and approval by ANELI Jewelry.

Shipping Charges

Shipping charges are generally non-refundable.

If ANELI Jewelry confirms that the product was damaged, defective, or incorrectly shipped due to our error, we may provide an appropriate resolution, including a refund or replacement where applicable.

3. Exchanges

No Exchanges

We do not accept exchanges for:

  • Different sizes
  • Different colors
  • Different designs
  • Change of mind
  • Personal preference
  • Incorrect product selection

Please carefully check your order details before completing your purchase.

4. Incorrect Product Received

If you receive a product that is different from the product you ordered, please contact us within 24 hours of delivery.

The issue must be supported by the required unboxing video described in Section 6.

After reviewing the evidence, if the mistake is confirmed to be on our side, we will provide an appropriate resolution.

5. Eligibility for Damaged or Defective Products

If your product arrives damaged or defective, you must notify ANELI Jewelry within 24 hours of receiving the order.

Claims submitted after 24 hours may not be accepted.

The product should remain unused and should be kept in its original packaging until the claim has been reviewed.

6. Mandatory Unboxing Video for Damage, Defect or Incorrect Product Claims

For any claim involving a damaged, defective, missing, or incorrect product, a complete unboxing video is mandatory.

The video must:

  • Start before opening the sealed package
  • Clearly show the condition of the package
  • Clearly show the shipping/name label
  • Clearly show the address sheet, if included
  • Clearly show the order invoice/bill
  • Show the package being opened from beginning to end
  • Clearly show the product immediately after opening
  • Be continuous and unedited
  • Have no cuts, pauses, transitions, filters, or alterations
  • Clearly capture the condition of the product and packaging

The complete unboxing video and order details must be sent to:

Email: heyanelijewelry@gmail.com

The video must be submitted within 24 hours of receiving the order.

Claims without valid and complete unboxing video proof may not be accepted.

ANELI Jewelry reserves the right to verify the submitted evidence before approving any refund, replacement, or other resolution.

7. Return Shipping

If ANELI Jewelry confirms that a product was damaged, defective, or incorrectly shipped due to an error on our part, we will provide instructions regarding the return process.

Customers should not send any product back without receiving prior confirmation and instructions from ANELI Jewelry.

If a return is approved, the applicable return shipping arrangement will be communicated to the customer.

8. Refund Processing

If a refund is approved, it will generally be initiated within 5 business days after the refund has been approved and any required verification or return process has been completed.

The actual time for the refund to appear in your account may depend on your payment provider, bank, or payment method.

Refunds will generally be issued to the original payment method used for the purchase.

9. Replacement / Resolution

For an approved damaged, defective, or incorrect-product claim, ANELI Jewelry may, depending on the circumstances and product availability, provide:

  • A replacement product, or
  • A refund, or
  • Another appropriate resolution.

The final resolution will be determined after reviewing the submitted evidence and circumstances of the claim.

10. Products Damaged After Delivery

ANELI Jewelry is not responsible for damage caused after delivery due to:

  • Improper handling
  • Accidental damage
  • Improper storage
  • Normal wear and tear
  • Exposure to chemicals, perfumes, cosmetics, water, or other substances
  • Failure to follow product-care instructions

Such cases are not considered manufacturing defects.

11. Order Cancellation

Once an order has been processed or shipped, cancellation may not be possible.

If you wish to request cancellation, please contact us as soon as possible after placing your order. Cancellation requests are subject to the order's processing status.

12. Contact Us

For any questions regarding our Refund & Return Policy or to report a damaged, defective, or incorrect product, please contact us:

ANELI Jewelry
Email: heyanelijewelry@gmail.com
Phone / WhatsApp: +91 70691 34991
Address: A43, Milipalace Appartment,hariom nagar society,Katargam, Surat, Gujarat – 395004, India

Business Name: Soni Nileshkumar

Please note: We strongly recommend recording a complete unboxing video before opening your package. This is required as proof for damage, defect, missing-item, or incorrect-product claims.